Frequently Asked Questions
Before you call dispatch.
The questions we hear most from carriers before signing on. Don't see yours? Call 1-888-203-7339 or send it to us directly.
What does SendaRig actually do for me?
We provide administrative and dispatch support to authorized motor carriers under a written service agreement. Acting under your direction, we review broker-posted load opportunities, communicate with brokers, coordinate schedules, and manage dispatch documentation. You approve every load, rate, route, and broker.
Who pays SendaRig, me or the broker?
You do. We are engaged and paid directly by you, the motor carrier, under a written agreement. We do not accept payment from brokers, shippers, or any other third party.
What equipment types do you support?
Flatbed, reefer, dry van, and box truck carriers. Running something else? Call and we'll tell you straight whether it's a fit.
How fast can I get started?
Contact us to discuss professional dispatch support for your operation. Once a service agreement is in place, most carriers start seeing load opportunities the same day, and support is reachable 24/7 for anything urgent.
Do I need my own authority to work with you?
Yes. SendaRig provides dispatch support only to motor carriers who hold their own FMCSA operating authority, under a written service agreement. We are not a freight broker and do not arrange transportation on our own account.
Do you work with new authorities?
Yes, including recently authorized carriers. Some brokers apply their own hold periods to new MC numbers regardless of dispatch support, which is outside our control, but we'll tell you upfront if that's likely to affect your first few weeks.
Is there a contract or setup fee?
There's a written service agreement in place before we begin, and no hidden upfront cost to get set up. Our support fee is agreed with you directly as part of that agreement.
How much do you charge?
Fees are agreed directly with each carrier as part of the written service agreement, since they depend on your equipment, lanes, and the scope of support you want. Call 1-888-203-7339 and we'll walk through it before anything is signed.
Can I cancel if it's not working out?
Yes. Cancellation terms are laid out in your written service agreement before you sign, so you know exactly what to expect if you ever want to step away.
Do you work weekends?
Our support line is reachable 24/7 for anything urgent. Standard business hours are Monday through Friday, 8 AM to 6 PM Eastern, with emergency support available outside those hours.
Will you ever contact shippers directly on my behalf?
No. We work with brokers who post loads, communicating on your behalf and under your direction. We do not solicit freight from shippers or act as an intermediary between shippers and carriers.
Still Have Questions?